Privacy Policy

This privacy policy contains important information on the protection of your personal data processed by us through our website www.atlix.com (hereinafter the “Site”), as Data Controller, pursuant to Articles 12 et seq. of Regulation (EU) 2016/679 (hereinafter the “GDPR”).

Data Controller and DPO

ATLIX srl, with registered office in Via Piemonte, 4, 36015 Schio (VI), VAT number 03896900242, contactable at the email address privacy@atlix.com.

Data Protection Officer can be contacted at the email address dpo@atlix.com.

Personal data processed

  • Browsing dataThe computer systems and software procedures used to operate the Site may acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature, through processing and association with data held, including by third parties, could allow users to be identified. This category of data includes IP addresses or the type of device used by users connecting to the Site, device settings and characteristics, as well as related system activities, the URI ( Uniform Resource Identifier ) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.), and other parameters relating to the user’s operating system and IT environment.

    This data is used to enable proper navigation, to obtain information to monitor the proper functioning of the Site, to enable the correct provision of the various features you request, and to ascertain any liability in the event of hypothetical cybercrimes against the Site or third parties.

    With reference to the personal data collected through cookies, we invite you to read our cookie policy.

  • Personal data you provide to usWe process your personal and contact information (e.g., name, profession, telephone number) voluntarily provided to follow up on your requests, whether they reach us through the Site ‘s forms , by email or through our social media profiles.

Purpose and conditions of legitimacy

The personal data will be processed by the Data Controller for

  • Allow you to browse the Site. The lawfulness of the processing is the performance of a contract or pre-contractual measures taken at your request.
    Providing your personal data for this purpose is necessary to allow you to browse the Site and to ensure its proper functioning.
  • Manage and respond to your requests for information received via the email address indicated on the Site or other communication methods or for the establishment of the relationship and pre-contractual activities .
    The lawfulness of the processing is the performance of a contract or pre-contractual measures taken at your request.
    You are not obligated to provide your data for the aforementioned purpose, however, providing it is necessary to process your requests; failure to provide it may make it impossible to process your request and maintain a relationship with you.
  • Direct marketing activities. We may use your data to update you on our news and promotions. You will receive commercial communications and event invitations via digital channels (email, social media, push notifications ).
    The lawfulness of the processing is based on your specific consent. You are free not to provide this consent and can withdraw it at any time.
    Consent for promotional, commercial, and marketing purposes is optional. Failure to provide it will prevent the Data Controller from processing your data for these purposes.
  • Participation in events sponsored by the Data Controller . Management of participation in trade fairs and/or online events organized by the Data Controller (e.g., webinars ).
    The lawfulness of the processing is the performance of a contract or pre-contractual measures taken at your request.
    You are not obligated to provide your data for the aforementioned purpose, however, providing it is necessary to process your participation; failure to provide it may result in your inability to participate in the event.
  • Download documents and brochures made available by the Data Controller. Your data is collected exclusively to allow you to download the requested documents and to allow us to contact you (by email or telephone) to provide assistance or commercial information relating to the downloaded content.
    The lawfulness of the processing is the performance of a contract or pre-contractual measures taken at your request.
    You are not obligated to provide your data for the aforementioned purpose, however, providing it is necessary to process your requests; failure to provide it may result in us being unable to process your request.
  • Technical assistance. Personal data will be processed to properly manage technical assistance requests, both under and out of warranty. This purpose includes handling tickets, scheduling technician visits, providing spare parts, monitoring repair status, and sending technical communications regarding the safety or proper functioning of the purchased goods/services.
    The lawfulness of the processing is the performance of a contract or pre-contractual measures taken at your request.
    You are not obligated to provide your data for the aforementioned purpose, however, providing it is necessary to process your requests; failure to provide it may result in us being unable to process your request.
  • Job application procedure. If you apply for a position with us (by e-mail, via our website, or other channels), we will process the personal data you provide exclusively for the purpose of evaluating your application and managing the recruitment process. The legal basis is Art. 6 para. 1 lit. b GDPR (pre-contractual measures). In the event of rejection, your data will be deleted after 24 months from the date of the rejection notice, unless you have expressly consented to retention for future opportunities. If an employment relationship is established, your data will be transferred to your personnel file. You are not obliged to provide personal data, but without it we cannot assess your application.
  • Legal obligations. The interested party’s personal data will be processed to fulfill obligations under laws, regulations, EU legislation, or provisions issued by authorities authorized by law and by supervisory and control bodies.
  • Exercise or defend a right in or out of court . The lawfulness of processing is the Data Controller’s legitimate interest in exercising or defending its rights; the Data Controller has deemed that this legitimate interest does not prejudice your rights and freedoms.

Data processing methods and data retention period

We protect your data with cutting-edge technical and organizational measures to ensure its integrity and confidentiality. We retain information only for as long as strictly necessary to achieve the purposes described; if a piece of data is required for multiple purposes, it will be deleted only after the longest retention period has expired. Specifically:

  • Browsing data: deleted at the end of the session, except where necessary to investigate cybercrimes against the Site.
  • Information requests, event participation, brochure downloads: retained for the time necessary to manage and respond to your request and/or follow up on the service.
  • Sales and service data are processed in accordance with industry regulations. As required by the Civil Code (Article 2220) and tax regulations, accounting documents and invoices are retained for 10 years .
  • Direct marketing data: processed for 24 months from the date of consent, unless you revoke your consent earlier.
  • Data for legal protection: in the event of disputes, the data will be retained for as long as necessary to exercise or defend a right in or out of court.
  • Legal obligations: storage in accordance with current regulations.

Recipient categories

Your data is managed by authorized and specifically trained personnel under the supervision of the Data Controller. To ensure our services, we also collaborate with external parties who act as Data Processors (bound by specific contracts and security instructions) or as independent Data Controllers.

Specifically, your data may be shared with:

  • Technology partners: IT services, infrastructure management, and software support companies.
  • Consulting: external collaborators and professional consultants.
  • Legal obligations: Public authorities and police forces, in the cases provided for by current legislation.

In order to pursue some of the purposes indicated above, your personal data may be communicated to third parties who operate as Independent Data Controllers such as Group Companies for purposes related to internal administrative and accounting management, the coordination of commercial activities and the correct execution of the required pre-contractual measures and to retailers and commercial partners in the sector operating in the reference territory, if communication is necessary for the fulfillment of specific requests, the formulation of targeted estimates or the provision of local assistance services requested by the interested party.

Information about the processing of personal data carried out through the Social Media platforms used by the Data Controller

Regarding the processing of personal data by the managers of the social media platforms used by the Data Controller, please refer to the information provided in their respective privacy policies. The Data Controller processes the personal data provided by users through the pages of dedicated social media platforms, within the scope of its business purposes, to manage interactions with users (comments, public posts, etc.) and in compliance with applicable legislation..

Data transfer abroad

Your data is stored and managed primarily within the European Union. As a general rule, we do not transfer your information outside the European Economic Area (EEA).

If necessary for technical reasons related to our suppliers, data transfers to countries without an Adequacy Decision from the European Commission will only be carried out in compliance with the highest security standards. In these cases, we undertake to adopt the Standard Contractual Clauses (pursuant to Article 46 of the GDPR) and additional technical and organizational measures to ensure protection equivalent to that in Europe. For further details on data transfers, please contact us using the contact details provided.

Rights of interested parties

At any time, you can manage your data and exercise the rights provided by the GDPR (Articles 15-22). Specifically, you have the right to:

  • Access your data: To find out what information we process and receive a copy of it.
  • Rectify data: to update or correct inaccurate information.
  • Request deletion: if the data is no longer necessary or if it is processed outside the legal timeframe.
  • Restrict processing: to temporarily block the use of data in specific cases.
  • Object to processing: especially when based on our legitimate interest.
  • Portability: receive your data in electronic format to transfer it to another entity
  • Not be subject to automated decision-making .

To exercise your rights, you can write to us at the following email address: privacy@atlix.com

If you believe that the processing of your personal data violates the provisions of the personal data protection legislation, you always have the right to lodge a complaint with the supervisory authority (in Italy, the “Garante per la protezione dei dati personali”) or appeal to the competent judicial authority.